Make dealership enquiries easier to handle
Connect phone enquiries with their marketing source, route sales and service calls to the right team, and plan follow-up for calls that need attention.
Support the sales and service enquiry journey
Choose the call handling, insight and follow-up steps that match your dealership's systems and staffing.
Understand what generated calls
Use configured Call Tracking to connect eligible phone enquiries with covered marketing sources and campaign context.
Route sales and service enquiries
Use agreed call-routing rules to direct enquiries to the appropriate team, destination or location.
Plan for after-hours and overflow
A configured AI Voice Agent may handle selected calls when staff are unavailable, collect enquiry details and follow an agreed handover path.
Support bookings and follow-up
Booking or CRM actions depend on an available, approved connection and the rules agreed for the deployment.
Illustrative workflow: sales or service enquiry
A caller responds to a campaign and reaches the dealership. Call Tracking can provide source context where tracking is configured; routing directs the call to the agreed sales or service destination. If the call arrives outside staffed hours, a configured AI Voice Agent may capture the caller's needs and request a follow-up. A DMS connection must be confirmed for the specific system and workflow; it is not assumed to be included as standard.
Explore Call Tracking, Caller Insights and ACE follow-up.