Conversation and action layer
AI Voice Agents
Handles configured phone or website voice conversations, uses approved actions and can hand off to your team where the required service and setup are available.
Explore AI Voice Agents →
Products
Customer Intelligence Platform
A broader connected interaction and decision-support offering. The channels, analysis and connections available depend on the agreed product scope and the systems your business can connect.
Plain-English product guide
How the products fit together
Each offering has a distinct job. These connected solutions can support different parts of the customer journey.
Marketing attribution layer
Call Tracking
Connects eligible tracked calls with available marketing source information and call outcomes.
Explore Call Tracking →Call analysis
Caller Insights
Provides available call-analysis outputs such as transcripts, summaries and configured evaluations for team review.
Explore Caller Insights →Lead management and follow-up
ACE — Automated Customer Engagement
Supports configured lead capture, qualification, distribution, follow-up and revival workflows.
Explore ACE — Automated Customer Engagement →Team call handling
Cloud Contact Centre
Helps teams manage inbound and outbound calls through a cloud-based phone system.
Explore Cloud Contact Centre →Broader connected interaction and decision support
Customer Intelligence Platform
Brings customer interactions across channels into a wider view for reporting and decisions. It is broader than ACE lead follow-up or Caller Insights call analysis, and can connect with other products depending on the selected setup.
Explore Customer Intelligence Platform →How products can connect
These products have distinct roles and can be configured to work together. Connections and integration requirements depend on the selected products and configuration; ask AVANSER to confirm the integrations your setup requires.
Buying options
Availability for separate purchase or bundles varies; contact AVANSER to confirm options.
Illustrative enquiry workflow
This example shows a possible setup; it does not mean every handoff is automatic or included.
- Marketing source: A prospect responds to a campaign and calls. Call Tracking can associate the call with available source data when tracking is configured.
- Conversation: A configured AI Voice Agent can answer selected calls, handle agreed requests and use supported actions such as routing or booking when the required connection is available.
- Follow-up: With the required connection configured, enquiry details can be sent to ACE for qualification, distribution and follow-up.
- Reporting: Caller Insights can provide available call-analysis outputs for review. Customer Intelligence Platform may connect broader interaction and outcome data, subject to integration and agreed scope.
What it adds beyond Caller Insights and ACE
Caller Insights focuses on analysing calls and supporting quality review. ACE — Automated Customer Engagement manages lead capture, follow-up and revival workflows. The Customer Intelligence Platform is the broader interaction and decision-support offering: it may bring information from selected AVANSER products and connected business systems into a wider view. The specific inputs, analysis and outputs must be confirmed for each proposed setup.
A broader view depends on connected inputs
Do not assume every channel or analysis capability is included as standard. Confirm the systems, access and data scope during discovery.
Calls and call outcomes
Call Tracking and Caller Insights can provide call attribution and analysis within their configured scope. Passing those outputs into a wider view depends on the selected products and connection.
Lead and customer records
ACE can manage lead follow-up. CRM fields and status updates appear in a broader view only when the relevant connection and permissions are available.
Website and campaign context
Website or campaign inputs may require tracking code, analytics access, consent and configuration. The available fields depend on the source system.
Other interaction channels
Email, chat, meetings or evaluation data require a supported connector and appropriate permissions; some sources may need a custom integration or may not be available.
Concept illustration — not a live product screen
A connected interaction view, when the data is available
This concept illustration uses sample content to show the kind of wider interaction view a project might explore. It is not a screenshot or a promise that every channel, timeline, revenue link or recommendation is currently available as standard.
- Agree which source systems and data fields are in scope
- Confirm access, permissions, consent and integration requirements
- Separate existing product features from custom or planned work
- Validate any decision-support output with the people who will use it
Illustrative workflow: from a call to a team decision
A marketing campaign generates a phone enquiry. Call Tracking can attribute the call where the required tracking is configured; Caller Insights can provide call-analysis outputs within its scope. If the necessary connection is available, ACE can manage a follow-up workflow. A broader Customer Intelligence Platform view would depend on the selected integrations, data permissions and agreed scope. This is an example, not a claim that every hand-off or recommendation is automatic.
For available connections, see Integrations. For documented data and actions, see Advanced APIs.